You must be completely satisfied with any of our products, or return the product in re-saleable condition for a full refund of the purchase price (shipping NOT included). Regardless of the reason we will substitute another product or refund your purchase price. All claims for replacements and/or refunds must be made within 7 days of receipt of said product.
Damage and/or breakage: If you feel that an item was damaged due to poor packaging we will be glad to inspect photographs of the damaged item and discuss it with you so that it can be resolved to your satisfaction.
Loss of any item shipped to/from Overseas: Small items are shipped Air Mail for International delivery and normally the post office in Hong Kong does not give a receipt. We can request that the item be sent Air Mail Registered and a receipt is provided so you can track your package. Larger orders are sent Air Parcel and a US Customs receipt is always given (if the parcel is headed for the USA). To date (knock on wood) we have never lost a parcel. However, if there is any concern please request we send it registered (there is a small charge). Larger parcels are automatically sent Air parcel so we always have a receipt.
Substitutions: We reserve the right to substitute an item of greater value for any item ordered which we cannot deliver due to damage discovered during packaging for shipment. We will not knowingly ship damaged goods but will select a replacement item or items similar to and of greater value than the item which was damaged prior to shipment. If you are not satisfied with the substitution you may return it for a full refund including all the shipping costs both ways. Your satisfaction is guaranteed.
All items sold by us are described to the best of our abilities, and as accurately as possible, and with utmost conscientiousness and diligence on our part.
To avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually beneficial and satisfactory transaction by thoroughly reviewing item description and photos and asking all questions PRIOR TO PURCHASE.
Please Note that size and color representation are subject to manufacturing variance or time of day photos was taken and may not be exact.
Also, note that monitor settings may vary from computer to computer and may distort actual colors